Questions
[accordion-wrap animation=»fadeIn» type=»faq» mode=»toggle»] [accordion title=»How do a consult and a second opinion differ?» icon=»fa fa-compass» active=»false»]A second opinion is a complete theoretical study on a case, addressing all possible diagnoses, different treatments for each of them with pros and cons, as well as recommendations on how the therapeutic plan should be carried out, all endorsed with medical literature and scientific evidence. It doesn’t imply treating the patient, it’s aimed at orienting them in their search for medical help, reflected in a written report.
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[accordion title=»Can I make my initial consultation online through videoconference?» icon=»fa fa-compass» active=»false»]No, the first consultations must always be on-site. Only follow-up and second opinion consultations can be carried out in a remote mode.[/accordion]
[accordion title=»How often should I see the psychiatrist for proper follow-up» icon=»fa fa-compass» active=»false»]It depends on each problem and the patient’s personal situation, however, as a rough number, it could be once every 15 days in complex situations or once every three months for stabilized patients.[/accordion]
[accordion title=»What should I do if I have an emergency?» icon=»fa fa-compass» active=»false»]From the first consultation, your assigned professional will tell you the protocol for this kind of situation.[/accordion]
[accordion title=»What means do I need to make an online consultation?» icon=»fa fa-compass» active=»false»]A computer, a tablet or a smartphone with adequate internet connection, as well as a private and quiet space. If you have any doubts about the configuration, please contact us and ask for technical support.[/accordion]
[accordion title=»How can I request a review appointment/fast appointment/send a message to my doctor?» icon=»fa fa-compass» active=»false»]To request a review appointment, you need to access the Users section with your username and password. Remember that these are only accessible to users who have already been evaluated.[/accordion]
[accordion title=»Are your prescriptions valid outside Spain? » icon=»fa fa-compass» active=»false»]Our pharmacological prescriptions and indications comply with all legal requirements both in Spain and the European Union. Despite this, in some countries you may encounter administrative difficulties. Prescriptions from Spanish professionals have no validity outside Europe, so in those cases you’ll need a report and collaboration from a local doctor to be able to access your medication.[/accordion]
[accordion title=»What services do you offer in languages other than Spanish?» icon=»fa fa-compass» active=»false»]All our services are offered in multiple languages. However rates may vary, so we recommend asking about your own case.[/accordion]
[accordion title=»Can I cancel an appointment?» icon=»fa fa-compass» active=»false»]Yes, but we can only reimburse previous payment if you notify us 24 hours in advance.[/accordion]
[accordion title=»How does the secure messaging system work?» icon=»fa fa-compass» active=»false»]It’s a free courtesy service that gives you the option to communicate with your assigned professional through short encrypted messages. We advise you to use it responsibly, as your professional’s availability is limited.[/accordion]
[accordion title=»Do you offer transfers by psychiatric ambulance / air ambulance? » icon=»fa fa-compass» active=»false»]Yes, as long as all legal conditions are met, we can help organize national and international health transfers. We have experience in these cases. These are very expensive and complex options, so check with us previously. In general, a brief in situ treatment to then be able to face the transfer in suitable conditions and in a conventional way is often a better option.[/accordion]
[accordion title=»Who’s responsible for my treatment? » icon=»fa fa-compass» active=»false»]This will always be your assigned professional. Out website doesn’t interfere in the doctor-patient relationship nor is it responsible for it. It only provides extra tools so that professionals can do their job better and helps make services accessible. [/accordion]
[accordion title=»Can consultations always be online?» icon=»fa fa-compass» active=»false»]The first consultation has to be in person. The following can be online, but sometimes your professional may reasonably ask to have an appointment in person if required by clinical conditions.[/accordion]
[accordion title=»Are you connected to an insurer?» icon=»fa fa-compass» active=»false»]No.[/accordion]
[accordion title=»My username/password doesn’t work…» icon=»fa fa-compass» active=»false»]You can request a new password through the page. If you don’t know how to do it, contact us.[/accordion]
[accordion title=»Could you tell me the rates for special services/other services?» icon=»fa fa-compass» active=»false»]Personalized services require a prior quote. If you’d like an orientation rate, contact us here. [/accordion]
[accordion title=»How do translation services work?» icon=»fa fa-compass» active=»false»]In face-to-face services, the simultaneous translator will be located in an adjacent room, performing the translation in real time through a one-way mirror. In online services, the translator is connected through a third line performing the remote translation. All our translators sign a confidentiality agreement about the information they translate.[/accordion]
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[highlight2]Do you have any questions? Contact us [/highlight2]